COMPLIANCE

Our Commitment to Excellence

At Terminales Canarios, from management to every employee, we operate under a solid framework of ethics and compliance that guides all our decisions. Our Code of Ethics and Conduct establishes principles such as integrity, professionalism, and zero tolerance for corruption, ensuring that we always act responsibly and in full compliance with the law.

We maintain an integrated Risk Management System within our daily operations, enabling us to anticipate potential threats, reinforce transparency, and ensure business continuity. In addition, we provide a confidential ethics channel for securely reporting any irregularities.

This commitment is complemented by due diligence processes with third parties, ensuring responsible business relationships that align with our ethical standards.

Integrity and compliance form the foundation of our responsible and sustainable management. To support this, we have implemented a Comprehensive Compliance Program.

Learn more about our compliance policies

At Terminales Canarios, we are convinced that a strong commitment to compliance not only strengthens our reputation and trust, but also enables us to operate sustainably and responsibly in an increasingly demanding environment through a range of established policies.

Ethics and Conduct

Ethics and transparency form the foundation of our corporate culture. Our Code of Ethics and Conduct establishes the principles that guide our daily work, ensuring behavior that is responsible, honest, and aligned with best professional practices.

This document is distributed to all employees and defines the core values that govern our labor and commercial relationships, fostering an environment of respect, regulatory compliance, and operational excellence. Through this code, we reinforce our commitment to solid corporate governance, strict legal compliance, and building trust among employees, clients, and partners.

Safety, Sustainability, and Quality

Within Terminales Canarios’ policies, Safety, Sustainability, and Risk Prevention are among the company’s top priorities. Our essential objective is to ensure operational development with full respect for people, assets, and the environment, following policies designed to prevent accidents or harm. We are committed to protecting the natural environment, implementing responsible operational practices that minimize environmental impact. We promote energy efficiency, emission reduction, and sustainable resource management to preserve the planet for future generations.

The Company aims to manage operational safety efficiently, securely, and systematically. To achieve this, we maintain an Operational Safety Management System that ensures safe operations at our airport facilities and contributes to overall aviation safety.

To meet these objectives, we have established specific policies to uphold our standards:

Serious Accident Policy
Safety, Quality, Health, and Environmental Policy
Personal Protective Equipment (PPE) Policy

As part of our pursuit of excellence and continuous improvement, we are certified under UNE-EN ISO 14001, enabling us to integrate environmental management across the organization. Terminales Canarios is committed to leading in sustainability and reducing environmental impact through responsible practices and innovative technologies.

Our initiatives include the use of renewable energy in operations, promoting eco-friendly fuels, and measuring and monitoring our carbon footprint to identify improvement opportunities and reduce emissions. We also ensure compliance with current environmental regulations and proactively prepare for future legislative requirements to minimize adaptation efforts.

As part of our integrated management system, we are certified under UNE-EN ISO 9001, allowing us to identify and control organizational processes to achieve continuous improvement. We are committed to operating ethically and responsibly, contributing to community well-being and environmental protection, while conducting regular evaluations of our processes and services to identify areas for improvement and ensure that our quality objectives are met.

Labor Compliance and Occupational Risk Prevention

We are certified under the UNE-EN ISO 45001 standard, providing us with a framework to manage risks and opportunities related to occupational health and safety while meeting high-quality standards

In addition, Terminales Canarios promotes a work environment based on respect, equal opportunity, and the protection of the rights of all employees, covering areas such as work-life balance, working hours, and health and safety.

To support this, we implement and maintain policies and protocols that ensure a safe and equitable workplace, including:

Equality Plan
Sexual and Gender-Based Harassment Protocol
Workplace Harassment Protocol
Policy on the Use of Internet, Social Media, and Email

Our commitment goes beyond strict legal compliance. We implement initiatives that create a positive impact on our employees, our partners’ staff, and our broader community. These initiatives include professional development opportunities, internal mobility, and ensuring that every employee feels valued and supported, with all internal vacancies communicated transparently.

We strive to be an attractive employer by offering social benefits that provide significant added value in the Canary Islands labor market.

Internal Reporting Channel

At Terminales Canarios, we foster a culture of transparency and accountability by providing a secure and confidential internal reporting channel for employees and stakeholders to communicate any potential irregular conduct related to the Company’s activities.

This channel complies with Law 2/2023 of 20 February, which regulates the protection of individuals reporting legal violations and anti-corruption measures. It allows for the reporting of any potential regulatory non-compliance, irregular or illegal conduct, or practices contrary to our Code of Ethics and Conduct, ensuring:

Objectivity and independence – administered by an external compliance expert.
Anonymity and confidentiality – protecting those who report any irregularity.
Efficient and effective management – ensuring proper analysis of each case and timely response.

Terminales Canarios ensures that all technical and organizational measures are in place to safeguard the security of the collected data, protecting it from unauthorized disclosure or access, with maximum priority and responsiveness.

Through this system, we reinforce our commitment to professional and corporate ethics, promoting a safe and trustworthy working environment for all. For more information on how the system works or how to submit a report, please follow the link.

Third-Party Due Diligence Procedure

To ensure responsible management aligned with the highest ethical standards in the sector, Terminales Canarios has established a due diligence system for evaluating suppliers and partner entities. This procedure allows us to identify and mitigate potential risks related to compliance, corporate integrity, and sustainability, ensuring that all business relationships are conducted with transparency and in full compliance with the law.

Our verification process includes confirming that suppliers adhere to practices consistent with our values and comply with applicable regulations in areas such as anti-corruption, anti-money laundering, industrial safety, environmental protection, and labor standards.

The objective is to reduce the likelihood of the Company being involved in irregular conduct, enhance the safety of our operations, and support informed decision-making that strengthens our supply chain and fosters trust among our clients and stakeholders.

Frequently Asked Questions About Compliance

What is compliance and why is it important at Terminales Canarios?

Compliance refers to the set of rules, procedures, and internal controls that ensure the company operates within legal and ethical frameworks. At Terminales Canarios, it is essential to prevent risks, strengthen our reputation, and maintain business relationships based on transparency and integrity.

Who must comply with the company’s compliance rules?

Everyone at Terminales Canarios, without exception, must be aware of and adhere to the rules that govern compliance—from senior management to each employee, as well as any partner companies or suppliers interacting with the organization.

What happens if an employee identifies a possible breach of ethics or conduct rules?

If an employee becomes aware of a potential violation, they can report it through the designated channels, such as the Ethics and Conduct team or the confidential reporting hotline. The company ensures that each case is reviewed impartially and confidentially.

How are individuals reporting misconduct protected?

We provide a secure and confidential reporting system that safeguards anyone who reports irregularities from any form of retaliation, ensuring their anonymity if they wish.

Our Commitment to Corporate Social Responsibility (CSR)

At Terminales Canarios, we firmly believe that sustainable growth is only possible when our activities generate a positive impact on people, the environment, and society as a whole.

For this reason, we integrate ethics, transparency, and sustainability into every decision we make, using them as the cornerstone of our business strategy and guiding our actions toward sustainable and ethical development.

In pursuit of these objectives, we are committed to the community and to fostering inclusion for all. We believe in the power of Terminales Canarios to make a positive impact in the communities where we operate. Through social initiatives and collaborations with local organizations, we work to enhance social well-being, promote economic development, and reduce inequalities.

We also participate in initiatives that promote sports, culture, and collaboration between businesses and communities.

If you have any suggestions for collaboration, please do not hesitate to contact us.